author
stringlengths 1
30
| date
stringlengths 9
10
| location
stringlengths 5
31
| bank
stringclasses 45
values | star
int64 1
5
| text
stringlengths 23
1.02k
| like
float64 2
93
⌀ | aspect_sentiment
stringlengths 14
1.39k
|
|---|---|---|---|---|---|---|---|
Heidi
|
2.07.2018
|
Henderson, NV
|
us_bank
| 1
|
I am a Realtor representing a couple who chose to use US Bank as their mortgage lender since they already had a banking relationship for their personal and business accounts. From the beginning, Jennifer ** was unresponsive, extremely hard to understand due to her heavy accent (people in her position, frontline to the customer, should really be fluent or be able to communicate effectively), and often blamed others for her delays. Then, once out of her hands and into the closing department's hand, that department never communicated delays, never answered calls, and never gave my client any follow up to ensure that their interest in this loan's closing was overseen.
| 21
|
(mortgage, neutral)
(personal accounts, positive)
(business accounts, positive)
(Jennifer, negative)
(communication, negative)
(delays, negative)
(follow up, negative)
|
Joyce
|
15.05.2023
|
Scranton, PA
|
citizens_bank_ri
| 1
|
I made a cash deposit at the Clark Summit PA branch ATM the system glitched. My money wasn’t deposited or returned. I called immediately. Was told it would be escalated and take 1-2 business days. That didn’t happen. I called the branch twice. Was told it’s not their problem. I have to wait on a claim. Called the 800 number. Again told could take a couple days. Escalated again. Would be given a preliminary credit. That never happened. Still haven’t received anything. Not a phone call or update nothing. Keep getting told it’s not their problem. If I could switch banks I would but this is my child support so I can’t.
| 7
|
(ATM, negative)
(cash deposit, negative)
(system, negative)
(money, negative)
(customer service, negative)
(claim, negative)
(credit, negative)
(update, negative)
|
James
|
7.07.2019
|
Karnack, TX
|
ally_bank
| 4
|
It was a seamless purchase until I got to the question; what if I refinance in a year, will I be able to keep the extended warranty? No was the answer. I love the web interface and ease of payment with Ally. I have had no other issues.
| null |
(purchase, positive)
(Question, negative)
(Warranty, negative)
(Web interface, positive)
(Ease of Payment, positive)
|
Irena
|
3.09.2023
|
Glen Mills, PA
|
wells_fargo
| 1
|
Anyone can access your IP address. Repeat. Anyone. Just because a transaction was made through an IP address, it doesn’t mean the legal owner of the IP address made the transaction. I don’t think these people are the smartest. They were also very very rude and they are bullies. One of the males told me to wait over the phone and it would take very very long. Of course I knew that meant that he would never come back and he was punishing me for a fraud that was made on my IP address so I didn’t wait. I don’t know why this kind of people are so disrespectful and bullied. Do they feel powerful when they bully customers. I am leaving Wells Fargo after this horrible and traumatic experience.
| 3
|
(IP address, negative)
(transaction, negative)
(wait times, negative)
(customer service, negative)
|
S.
|
29.09.2018
|
Houston, TX
|
wells_fargo
| 1
|
I had an account with Wells Fargo. My information was stolen. I made a report with both Wells Fargo and local police department for identity theft. Wells Fargo allowed someone open up several accounts under my name online. Never question the person ask the person any personal information to verify if they were me. They just allow them to open up the account. When I got the email notification stating that there were accounts open in my name and that my account was being closed I immediately called to let them know that wasn't me.
| 5
|
(account, negative)
(information, negative)
(identity theft, negative)
(report, neutral)
(accounts, negative)
(verification, negative)
(email notification, negative)
|
Sam
|
3.02.2023
|
San Antonio, TX
|
pnc_bank
| 3
|
After PNC merged with, and took over BBVA Compass, I had my share of bad experiences, though some of the others I read about were so much worse than mine. I miss Compass, for sure. However, I finally had a good experience worth mentioning. Somehow, a hacker figured out how to get to my Virtual Wallet. They tried to withdraw large sums. PNC blocked the transaction and called me to inform me about the suspicious activity. The hacker also tried to set up outgoing bill pay transfers in large amounts. To do that, they would have had to get my username and password somehow. PNC closed my account.
| 4
|
(merger, negative)
(wait times, negative)
(virtual wallet, negative)
(transaction, negative)
(customer service, neutral)
(account closure, negative)
|
Christia
|
10.04.2019
|
East Syracuse, NY
|
chase_bank
| 1
|
I'm not even a Chase Bank consumer (and I never will be) but my ex that owes me 2K went to send it to me from Chase QuickPay Zelle and it's still in the pending status. I've used Zelle for awhile now... So I don't know what is going on with the transfer. But I have a seriously ill animal that I needed the money for an exotic vet because he's a guinea pig and I don't have the money now thanks to Chase's delay with the Zelle app... It's supposed to be instant. If my guinea pig dies I will be filing a complaint with the BBB against Chase and they can pay for the medical bills and euthanization of my pet... You guys are an asinine bank...
| null |
(Chase Bank, negative)
(consumer, negative)
(Zelle, negative)
(transfer, negative)
(pending status, negative)
(money, negative)
(delay, negative)
(exotic vet, neutral)
|
Sara
|
1.04.2020
|
Caldwell, ID
|
world-financial-network-national-bank
| 1
|
Comenity Bank, which holds accounts for many stores, is closing accounts for NO reason. I was sent a letter that stated they were closing one of my accounts due to "previous negative experiences with Comenity of Comenity Capital Bank." I have not had anything negative with your bank or any of my cards - always pay my account on time or before, and for more than the minimum due. Like I told the rep I spoke with on the phone - this is ONLY because of the pandemic - they are freaking out and closing accounts on people who don't use them very often. THIS is going to bite you guys in the end. I'll be closing every single one of my accounts...
| 28
|
(accounts, negative)
(previous negative experiences, negative)
(sentitive, negative)
(pandemic, neutral)
(closing accounts, negative)
(cards, positive)
(pay account, positive)
(minimum due, positive)
|
Faith
|
1.09.2020
|
Calhoun, GA
|
ally_bank
| 1
|
I spoke with a man about deferring my payments for two months in May due to COVID and being out of work. He said it would be no problem. We would skip the payment for May and June and my next payment would be due July 31st. I paid my next payment in July before it was due. Then they called and said they had no record of me calling to get the payments deferred and I was two months behind. They reported it to my credit also. I will NEVER finance anything through these liars again and I will make sure no one else I know does.
| 17
|
(deferred payments, negative)
(credit_report, negative)
(customer_service, negative)
|
Ean
|
2.08.2019
|
Brooklyn, NY
|
ally_bank
| 5
|
I found Ally Bank easy. It was easy to open the account, easy to set up & easy to connect with my other banks. Plus, it offers no fees, which is really important to me. I’ve been with the bank about six months and have recommended it to several other people.
| null |
(account opening, positive)
(setup, positive)
(connectivity, positive)
(fees, positive)
(recommendation, positive)
|
Cindy
|
2.10.2018
|
Sherman, TX
|
chase_bank
| 1
|
We were victims of fraud on Sept 17, 2018. Someone got my husband’s debit card information and preceded to drain us dry. First 2 transactions did NOT go thru because Chase fraud people caught it, called him, verified it was UNAUTHORIZED, and said they were canceling his card & sending a new one. HOWEVER, THEY DID NOT CANCEL HIS CARD AS PROMISED AND THE CROOKS TOOK OFF WITH NEARLY $3000 OUT OF OUR ACCOUNT! Oh yes, we were promptly refunded only to be told a week later that we are liars and that the funds would be reversed.
| 6
|
(fraud, negative)
(debit card, negative)
(transactions , negative)
(transactions, negative)
(fraud detection, positive)
(customer service, negative)
(refund, neutral)
(funds reversal, negative)
|
B.
|
19.04.2021
|
Tampa, FL
|
usaa_banking
| 1
|
Tried to lock into the USAA account only to find out that the account was locked. Called USAA, entered the USAA # only to find out 'not a member'! Called again and used SSN - same deal - not a member!! This happens ever 2 -3 months! So I have to call tomorrow morning when I can reach a live person, go thru the authentication to see if I can get this resolved!!! We have been USAA members since 1978!!!
| 5
|
(account, negative)
(lock, negative)
(call, negative)
(authentication, negative)
(member, negative)
(SSN, negative)
|
Ann
|
28.03.2018
|
San Francisco, CA
|
wells_fargo
| 1
|
I set up a third account at Wells Fargo and had an online banking issue. The banker who set up my account told me that I needed to call the number listed above. When I called, there was an automated telemarketing menu of a variety of services (from car towing to travel services) that I had to respond to. When I opted out of all services offerings, they told me that I needed to hang up. How dare they market to me and refuse to fix my service problem (which was to help me access my online account). What crooks!
| 5
|
(third account, neutral)
(online banking, negative)
(automated menu, negative)
(service problem, negative)
(access, negative)
|
Brandon
|
20.09.2019
|
Rochester, NY
|
m_and_t_bank
| 1
|
I have tried to open an account for the first time with them and have direct deposited 4 checks into the account. Now when I try to use it they are demanding documents and claiming I have not sent to them after having their own bank managers fax it to them. It has been a disorganized untruthful mess from the get go and based on my experience so far I highly doubt they are going voluntarily compensate for fees I will accumulate based on their lack of diligence.
| 6
|
(account, negative)
(direct deposit, neutral)
(documents, negative)
(documents, negative)
(managers, negative)
(fees, negative)
(diligence, negative)
|
Lawrence
|
3.01.2018
|
Highland Park, NJ
|
merrick_bank
| 2
|
The online app is poorly designed at best. I check the remember me box, and it usually does not remember my userid so I have to enter it again. It would be nice if you could see statements or at least a summary through the app. Sometimes I need to login online (I.e., through my computer because I cannot see what I need to see through the app on my phone and iPad). I would like to see the balance as of my last statement, not just the current balance and minimum payment. I want to see what I need to pay without incurring finance charges. I cannot see this in the app.
| 12
|
(app, negative)
(design, negative)
(remember me, negative)
(userid, negative)
(statements, negative)
(summary, negative)
(login, neutral)
(computer, neutral)
(balance, negative)
(last statement, negative)
(minimum payment, negative)
(finance charges, negative)
|
Hope
|
12.01.2020
|
Charlotte, NC
|
suntrust_bank
| 1
|
Please do not bank with SunTrust/BBT. They think they are perfect. They don't care about the customer. All they want to do is line their pockets. We opened up a savings and checking account with them, my husband and I had 2 direct deposit coming in to the account. I also had my life insurance on auto pay set up and they closed my account without notice. Now we have no money to pay our bills. No one will tell is why they did this. If we hadn't went to go make a deposit using our debit cards that day we would have never known this was happening. I'm surprised they stopped us from depositing money seeing how they seem to be stealing money from customers.
| 20
|
(customer service, negative)
(account closure, negative)
(direct deposit, neutral)
(auto pay, neutral)
(debit cards, neutral)
(stealing money, negative)
|
Sherin
|
5.04.2022
|
Hamilton, Other
|
presidents_choice_financial_canada
| 1
|
The online services like statement access were disrupted for 2 days. Called the customer service 4 times in two days due to urgency. Spend 4 hours on queue in total. Customer service representatives were helpless. I was told that services would resume the first day and then someone would call me on the second day but nothing happened. They just put me back in the to talk a specialist. Their services are so slow and the third party company that handles customer service couldn't be of any help. We can't reach the PC Financial directly either.
| 13
|
(online services, negative)
(customer service, negative)
(wait times, negative)
(credit limit, negative)
(third party company, negative)
|
Brenda
|
2.11.2022
|
Seattle, WA
|
credit_one
| 2
|
I have had a Visa card with this bank for 2 years. Recently my card became damaged. I called to get a replaced, only to hear first it would cost $22 then I called to report it stolen so I could speak with a human. I explained I have the card saved in my Google Pay Wallet as a virtual card but that I had now misplaced the damaged card. I got a rude lecture from some outsourced young foreign accented male (young as my grandkid probably), about it's my responsibility to take care of the card, when I explained I called the lost line in hope of avoiding what I feel is an excessive charge.
| 6
|
(Visa card, negative)
(cost, negative)
( , neutral)
( , negative)
(Google Pay Wallet, neutral)
(virtual card, neutral)
(rude lecture, negative)
(lost line, neutral)
(excessive charge, negative)
|
KATHERINE
|
16.11.2018
|
Fairfield, AL
|
hsbc
| 1
|
They are awful... please don't waste your time with them. Customer service is awful... no reasonable flexibility. They were supposed to close an account 7 years ago. I decided to give them another chance and invest my money with them. They denied me because of 2 cents they should have refunded to me 7 years ago. Their loss. I will move on to another company. The supervisor said they don't try to keep customers long-term. Really? No worries!!! It's their loss.
| null |
(customer service, negative)
(flexibility, negative)
(account, negative)
(investment, negative)
(supervisor, negative)
(customer retention, negative)
|
Tanya
|
4.06.2018
|
Cincinnati, OH
|
chase_bank
| 1
|
I was at work and found that I did not have my ATM card. I called and reported it lost. I was told that if I found the card before midnight the next day they could reactivate the card. I got home and found it. When I called to get it reactivated I was told that they could not reactivate my card because they needed to a code to my cell phone and they did not have my cell phone number on file. I have a Chase app on that phone. They would not send the code to my email or as a secure message I could read when I logged in. The people who work in the call center did not seem to understand English well and kept repeating the same things. Either they don't understand their job or English.
| 8
|
(ATM card, negative)
(call center, negative)
(reactivation, negative)
(cell phone number, negative)
(code, negative)
(email, negative)
(secure message, negative)
(Chase app, neutral)
|
Gail
|
6.08.2020
|
Harper Woods, MI
|
wells_fargo
| 1
|
They have screwed up our mortgage repeatedly. They charge us fees when it is their fault. They insist we fax information yet fail to receive it, give us a different fax number every time we call. They have no one responsible for receiving the fax. We contact a government certified assistance program that got it straightened out by calling them on the lies. We still have problems.
| 16
|
(mortgage, negative)
(fees, negative)
(fax, negative)
(wait times, negative)
(responsibility, negative)
(contact, neutral)
|
Paul
|
23.07.2021
|
Branson, MO
|
arvest-bank
| 1
|
We have several accounts at Arvest Bank and they denied me a loan to purchase a rv for $9K, because I don't live in a state that Walmart Bank is located, I have a credit score of 814, and several hundreds of thousand in IRA. Don't Bank at Arvest!!!
| 37
|
(accounts, neutral)
(loan, negative)
(credit score, neutral)
(IRA, neutral)
|
Mehdi
|
30.05.2019
|
North York, ON
|
td_ameritrade
| 1
|
As an old TD customer, I want to share with you my last bad experience with a TD branch. There is a TD branch at Bayview and ** Plaza in North York, Ontario. There is an employee at this branch which seems to be the branch manager but her banking knowledge is less than a teller, even less than her customers. The employee name is "Jesica".
| 5
|
(branch, negative)
(employee, negative)
(branch manager, negative)
(banking knowledge, negative)
(teller, neutral)
(customer, negative)
|
Judi
|
10.12.2017
|
Westmont, IL
|
us_bank
| 1
|
I called US Bank on 11/07/17 and reported fraudulent activity on my debit card (Reliacard) account. The agent told me that they would flag the account as fraudulent and that my current card would be immediately canceled and I would receive a replacement card within 5-7 business days. Two weeks later, no card in sight. The following Monday, I called US Bank to speak to an agent about the matter of not receiving my card in the mail. I spent 10 subsequent lunch breaks at work trying to get in touch with an agent with no avail. My lunch break consist of 1/2 hour so If I was on hold for longer than that 1/2 hour, I would have to hang up and call back the following day. After exhausting my efforts, I tried to call on a Sunday (my only day off) and much to my surprise I got through to an agent. I explained to the agent that it has been over a month and I still did not get my replacement card in the mail.
| 6
|
(fraudulent activity, negative)
(debit card, negative)
(replacement card, negative)
(customer service, negative)
(wait times, negative)
|
Erik
|
9.10.2019
|
Lake Grove, NY
|
citibank
| 1
|
Online support is horrible, wait time is absurd. I waited over an hour to speak to a supervisor in which to reverse fees in which they staged to make a profit. Supervisor Paul id# ** from San Antonio Texas was rude and offered 0 assistance and when asked to speak to someone else, had refused and hung up on me!! Citibank deserves a lawsuit for staging fees to put you in a negative balance, then charging fees, for them charging you these fees – basically stealing from the consumer.
| 8
|
(online support, negative)
(waiting Aspect, negative)
(wait time, negative)
(supervisor, negative)
(fees, negative)
(profit, negative)
(negative balance, negative)
(charging fees, negative)
(consumer, negative)
|
Brian
|
16.11.2018
|
Hilton Head Island, SC
|
bofa
| 1
|
I went to Bank of America this evening to deposit & get cash from a check. Teller advises me to put it in the ATM & take out what I need in cash & deposit the rest. SURPRISE! Now facing a TWELVE DAY HOLD. SO UPSET.
| 7
|
(ATM, neutral)
(cash, neutral)
(check, neutral)
(twelv_day_hold, negative)
(teller, neutral)
|
Kathleen
|
8.05.2019
|
Port Ludlow, WA
|
wells_fargo
| 1
|
Here we go again, another Wells Fargo clandestine promotion scheme. This time it is Zelle -- an affiliated company that facilitates money transfers. The ad appeared on my online opening account page. I could not get rid of it. Research led me to learn that only WF's online tech support can delete this privacy preference. Note the irony here. The choice is theirs, not mine. Tech support told me it takes 10 to 60 days to delete this ad. The underhandedness of this tactic of inserting ads to my online account is unbelievable.
| 4
|
(promotion scheme, negative)
(ad, negative)
(online account, negative)
(tech support, negative)
(wait times, negative)
|
Margaret
|
21.08.2020
|
Mount Holly, NJ
|
credit_one
| 1
|
Back in 4/2016 I got this card. I also thought this card was from Capital One same symbol and everything. Got the card for a promotional offer. "0% for 6 months, no interest, no fees" the rep told me. I got my first statement before I even charged anything and I was charged $75.00. I called numerous times and finally got a supervisor and he said he would remove it which he never did. No one speaks good English and they are very hard to understand. I made monthly payments and kept getting late fees and interest. When I try to call I was always put on hold for over 1/2 hour and then the call was disconnected. My total purchases was $169. I paid $85 and on my 6 month of the promo my account was frozen so I could not make any more payments. I am now being sued for $600. There has to be a law firm that can help all of us out here. This almost the same horrible nightmare!!
| 15
|
(card, negative)
(rep, negative)
(statement, negative)
(supervisor, negative)
(fees, negative)
(interest, negative)
(call, negative)
(hold, negative)
(account, negative)
(payments, negative)
(promo, negative)
|
Jeana
|
18.08.2017
|
Ridgewood, NJ
|
chase_bank
| 5
|
They're friendly and the bank itself helps people like me who are trying to avoid fees. I was over drawn due to small purchases, didn't realize they have taken a fee of $35 for all five transactions, went into the branch, branch officer helped me return all my fees.
| null |
(fees, negative)
(branch officer, positive)
(transactions, negative)
|
Anthony
|
20.08.2021
|
Forest Park, IL
|
chase_bank
| 1
|
I opened an online banking acct, Chase closed it two days later because I didn’t show two forms of ID but this is after I deposited my paycheck. They held my paycheck hostage almost two months and every customer service agent I called gave me a different date when my paycheck should be mailed out me. They literally held it until I threatened to sue them. Liars and thieves.
| 12
|
(online acct, neutral)
(customer service, negative)
(paycheck, negative)
(wait times, negative)
(ID, negative)
|
Angelica
|
16.12.2021
|
El Paso, TX
|
wells_fargo
| 1
|
I have been a WF customer for the last 10 years. I'm a citizen from Mexico and hold a checking, savings, mortgage, and credit card account in this bank. Today I tried to make a wire transfer to Mexico with MY MONEY, and outrageously WF is holding my money hostage as I cannot make the transfer if I'm not a PERMANENT RESIDENT. Are you kidding me??? Who gets to decide what I do with MY MONEY based on the immigrant status???? I have earned this money by being lawfully admitted to the country under the current visa status I hold. If the bank had no issues into TAKING MY MONEY, they shouldn't have any issues as to HOW I USE IT. This is downright OUTRAGEOUS. Mexican and other nationalities: Do not save your money in this infamous place!!!! This is unbelievable.
| 7
|
(checking, neutral)
(savings, neutral)
(mortgage, neutral)
(credit card, neutral)
(wire transfer, negative)
(immigrant status, negative)
(money, negative)
|
Leisa
|
8.02.2020
|
Baton Rouge, LA
|
regions_bank
| 1
|
I had Regions for over five years, always fairly good experience. Then they changed to the chip card. It never worked, so they had to keep sending a new one every few months. Everyone wants your debit card now- no one takes checks, so every time they sent the new card, I had to call several companies- it was a pain! In addition, the customer service was awful. I would often wait up to an hour to speak to someone who did not seem to care. After a year of switching 20 bills to my new card every four months and waiting an hour for help, I switched to a new bank.
| 18
|
(chip card, negative)
(debit card, negative)
(customer service, negative)
(wait times, negative)
|
Chelsea
|
20.11.2019
|
Wagoner, OK
|
flagstar
| 1
|
I was easily given a pre-approval letter. I was initially told that I would not have to put any money down. After weeks of runaround, I asked how much do I need for a down payment? Again, constant runaround without real answers. The closing date passed. I had to immediately seek an alternative lender who very rapidly approved the loan. Flag star bank took a 550.00 appraisal fee without working to approve the loan. I still have NOT received a refund. They also want you to send personal information via text which resulted in my identity being stolen. AVOID LIke the PLAGUE!!
| 19
|
(pre-approval letter, positive)
(runaround, negative)
(down payment, negative)
(closing date, negative)
(alternative lender, positive)
(appraisal fee, negative)
(loan approval, negative)
(refund, negative)
(personal information, negative)
(identity theft, negative)
|
Acacia
|
30.09.2021
|
Altoona, PA
|
pnc_bank
| 1
|
My daughter's credit score is 730. I cosigned for an application on her student loan. My credit score is over 730, I make over $3000 a week and I have no credit card debt. The amount of the loan was going to be $5000. I can pay for her school as I have been but I wanted to remodel my house and so we were going to do a student loan. Application denied. When I asked who would be more eligible than I, they offered no answer. It is safe to assume they are not giving student loans, they are only charging students an application fee.
| 18
|
(credit score, positive)
(student loan, negative)
(application, negative)
(application fee, negative)
|
Kimberly
|
11.12.2018
|
Suwanee, GA
|
suntrust_bank
| 1
|
Have had my account for a few years and have never had any problems. Opened an account for my minor son (who is now an adult) so our accounts were "connected". He experienced fraud activity on his account this past weekend, due to his debit card being lost or stolen and immediately called to file a case. After trying to use my own debit card and having it be declined, I immediately logged into mobile banking only to see that $400 had been fraudulently withdrawn from my account using the debit card that belonged to my son! Of course I immediately called Suntrust to report this and a case was opened for me as well. I went into a branch the very next day to discuss this whole issue with the Branch Manager and see if I could get some answers/resolution. I also had 2 checks to be deposited and I was afraid to deposit them but was told it was "Fine" and to go ahead and do so.
| 7
|
(account, positive)
(problems, negative)
(fraud, negative)
(debit card, negative)
(mobile banking, neutral)
(branch, neutral)
(resolution, neutral)
|
Audrey
|
16.05.2019
|
Avon Park, FL
|
wells_fargo
| 1
|
They do not notify you when there is suspicious activity in your account. They don’t even call me anymore to ask about my account being overdrawn. I struggle every month to get by and I can not afford to have my identity played with. So I honestly think they have a lot of things they should try harder on.
| 4
|
(notification, negative)
(account activity, negative)
(overdrawn calls, negative)
(identity protection, negative)
|
Xwm
|
27.04.2017
|
Saint Paul, MN
|
merrick_bank
| 3
|
Merrick Bank has been good to me. I appreciate that they were able to give me a credit card despite the lower credit score. As I paid timely, my credit limit also increased automatically. Now that my credit score has risen significantly, I am considering closing this account. These are the reasons why: 1) the annual fee of $60, 2) the monthly fee of $5, 3) the time it takes to process my payment to the card that is over $500. Another reason which is not a make it or break it reason is that the website is not up to par with other banks. Even a credit union has better graphics and security measures than Merrick Bank over the internet. Nonetheless, Merrick has been there for me when extra fund was needed and they've never charged wrongfully or reported anything incorrectly to the credit bureaus.
| 16
|
(credit card, positive)
(credit score, neutral)
(credit limit, positive)
(annual fee, negative)
(monthly fee, negative)
(payment processing, negative)
(website, negative)
(funds, positive)
(charges, positive)
(credit bureaus, positive)
|
KC
|
10.09.2020
|
Saint Johns, FL
|
flagstar
| 1
|
They are the worst wholesale mortgage company in the world. They do not answer calls, emails, or any form of communication. Worst lender ever. We have tried for days and days to reach anyone on the loan and there is no one there.
| 8
|
(mortgage company, negative)
(communication, negative)
(lender, negative)
|
Rob
|
30.06.2020
|
Blue Bell, PA
|
citibank
| 1
|
I recently responded to Citi's offer to open a money market account, but after 30 days I'm closed it in extreme frustration because I cannot entrust my money to an organization that is as backward as Citi and that makes it so hard to manage my account. Because I put a very large amount into my account, I wanted to set up some beneficiaries to that account in case I die. This was my first encounter with how backward they are. You cannot set up beneficiaries online! At other large financial institutions I deal with - Vanguard and TIAA to name just two, I have been able to manage my beneficiaries online for at least 5 years.
| 10
|
(account, negative)
(organization, negative)
(process, negative)
(beneficiaries, negative)
(online, negative)
|
E
|
10.07.2019
|
Grants Pass, OR
|
flagstar
| 1
|
Flagstar Bank works against you if ask for assistance. Loan mod. is subcontracted to another org. and all paperwork gets conveniently lost between the two. No point of contact; they give you a name but they don’t exist or never given their extension. You are asked to upload documents to a ‘portal’. However the ‘portal’ only holds the documents one business day but you are told that it takes 3-5 business days for someone to look at your documents and, “Oh sorry, we can’t go back and retrieve ‘old’ documents.”
| 11
|
(loan mod, negative)
(paperwork, negative)
(contact, negative)
(documents, negative)
(portal, neutral)
|
Tara
|
28.09.2021
|
Burleson, TX
|
navy_federal
| 1
|
I recently opened a personal checking and savings AND a business checking and savings. This is not my first business, but I didn't want to use a big bank this time, and expected quality customer service and more of a small town bank feel. Unfortunately, that has not been my experience at all. Opening the business account was a headache, because they essentially make you do it online, not in the branch. I immediately had issues completing the account opening and accessing the accounts online. I was then told that deposited checks would be held for anywhere from 2-5 days for the first 30 days, but then they wouldn't be once the account was more established, which I found acceptable. The problem came after that point, when the local branch would always put a 2 day hold (not what I was initially told, but I can handle that, so no big deal) and then their back office would extend that hold without any notice.
| 8
|
(personal checking, neutral)
(savings, neutral)
(business checking, negative)
(business savings, negative)
(account opening, negative)
(online process, negative)
(check hold, negative)
(branch service, negative)
(back office, negative)
|
William
|
11.02.2020
|
Marathon, FL
|
citibank
| 1
|
I made my first payment on the due date. Apparently they never processed it even though it showed a confirmation number. After this they promptly charged me a late fee and decreased my credit limit without notifying me. I called. Paid my full balance and they didnt even try to retain me as a customer. When I asked to cancel my card all they said was, "You know if you cancel it we wont reinstate it. You'd have to reapply." Hah. I'll never do business with them again. Pathetic customer service and they refused to even try to do anything about their negative impact on my credit. Will be my first shown late payment in over a decade now ill have to fight with the credit bureaus to correct their screw up. Thanks Citibank. I appreciate it.
| 14
|
(payment, negative)
(confirmation number, neutral)
(late fee, negative)
(credit limit, negative)
(customer service, negative)
(card, negative)
(credit, negative)
|
Candice
|
4.09.2022
|
Los Angeles, CA
|
wells_fargo
| 1
|
I stayed with them when they dealt with the fraud situation around 2012, after they stole money from all of their clients and enrolled them in fraudulent insurance scams (which was honestly the first red flag). I stayed with them after I noticed they overcharged my card with fees that did that apply multiple times (the second red flag). However, today, I finally just closed my accounts. I was on the phone with them for an hour trying to see how my card got connected to ApplePay, and after being transferred 5 times, the last person I spoke to who was supposed to be a Manager of some sort, hung up on me. Final straw. Can't trust them with my money or the security of it. After 10 years of service with them, will never come back.
| 10
|
(fraud, negative)
(money, negative)
(insurance, negative)
(fees, negative)
(card, negative)
(Apple Pay, negative)
(Manager, negative)
(service, negative)
|
James
|
2.12.2021
|
Fort Gay, WV
|
credit_one
| 1
|
Listen folks you may not know me but I promise you I'd never steer you wrong. Whatever you do stay away from these people because will lie to you, I was called by a supervisor Mr. ** and my last name isn't nowhere close to **, was told my card would be sent expedited shipping after I reluctantly agreed to a $19 expedited shipping fee only to find out 2 days later it wasn't sent expedited shipping but regular mail and only Credit One Bank Credit Cards take almost 2 weeks to come through regular mail and never in my life have I ever known a credit card company to take d*MN near 2 weeks to receive a card through regular mail.
| 7
|
(deposits, neutral)
(card, negative)
(sentiment, neutral)
(card, negative)
(carding_aspect, negative)
(shipping, negative)
(shipping, negative)
(wait times, negative)
|
Gloria
|
19.05.2018
|
Lehighton, PA
|
bofa
| 4
|
I liked banking with Bank of America. Unfortunately, they closed their branch in my town and someone else bought them out. There is a branch about 25 miles from my home so I had to go with the new branch locally. I was disappointed not being able to do banking with Bank of America.
| null |
(branch, negative)
(branch, negative)
(branch, negative)
|
Heidi
|
8.10.2020
|
Virginia City, NV
|
credit_one
| 1
|
I have been paying off my 2 credit one cards at the rate of 100.00 per week. They are almost paid off. Credit One will not let me make any more payments until they verify my account by depositing and then withdrawing from same account that payments are drawn from. This will take up to a week for some STUPID reason!!! I want to pay my cards off and THEY WONT LET ME! GOTTA KERP THST INTEREST GOING!
| 13
|
(credit cards, negative)
(payments, negative)
(account, negative)
(process, negative)
(interest, negative)
|
karen
|
16.06.2021
|
Windsor, CT
|
world-financial-network-national-bank
| 1
|
BEWARE: Comenity Bank handles many business accounts for department stores. I opened a Bealls Outlet account in which Comenity Bank serves as their credit services. They will charge interest and late fees for nothing. Even if you close the account the interest accrues, but they will not credit the interest. Example: I have excellent credit and always make my payments on time. They charged me $2.00 for a late fee which was supposedly after I paid the balance. They assessed an additional $4.00 since they did not receive the $2 check I mailed. While this is only $6, ripping off thousands of customers means they are collecting thousands of dollars.
| 23
|
(interest, negative)
(late fees, negative)
(credit, positive)
(payments, positive)
(charges, negative)
|
Anthony
|
11.01.2018
|
Farmingdale, NJ
|
citizens_bank_ri
| 1
|
I could not get a $30,000 HELOC loan from Citizens. I own two homes and only one has a mortgage. My credit score is around 725. I have had the same employer for 10 years and I have lived in my own home for 14 years. My income sources bring in around 140K yearly. So, if I can't get a loan from them then who can? This loan for a line of credit.
| 13
|
(loan, negative)
(credit score, positive)
(income, positive)
(mortgage, neutral)
|
Kate
|
5.12.2017
|
Franklin, NH
|
huntington-bank
| 1
|
My father has a car loan through this bank. He went into a nursing home but wanted to keep his car so my brother offered to take care of his bills for him. They wouldn't accept a payment from my brother until he proved he was his executor. My father was still alive at this point! So we got that straightened out. Well, we lost my dad a month and a half ago. My brother missed the ONE PAYMENT between then and now after we informed them of his death and they put it out for repossession!!! AND they made him prove again that he was executor and didn't accept the proof they had accepted previously! So my brother paid the missed payment but they said he'll have to take over the payments and, until he officially does that, the car will remain out for repossession! This is truly an awful company.
| 8
|
(car loan, negative)
(payment, negative)
(credit limit, negative)
(executor, negative)
(missed payment, negative)
(repossession, negative)
|
Jim
|
11.05.2023
|
Tavares, FL
|
usaa_banking
| 1
|
I applied for a credit card and submitted any additional information requested within the timeframe USAA set out. I received no approval or declination on the application. I called and was advised that the application was closed because the bank failed to process the information within their undisclosed timeline. They claim that there is no way to reopen the application and that I must reapply for the card.
| 4
|
(credit card, neutral)
(application, negative)
(information, neutral)
(approval, negative)
(declination, negative)
(process, negative)
(timeline, negative)
(reapply, negative)
|
Francisco
|
12.06.2019
|
Bergenfield, NJ
|
citibank
| 1
|
After being a customer for 14 years, I closed my account with Citibank and withdrew my funds for the following reason. Went to local branch to get help with wired transfer, local branch manager was out on leave and no one was in charge. One of the banker recommended me to process wired online because thats the way they would had done it anyway. Sent wired on 3/4/2019, and on 3/13/2019 the funds were recalled. In between those days Citibank kept saying that they needed my passport number which I provided along with my type of account overseas. My bank overseas kept saying that they did not received any wired transfer notification at all. (I've done wired transfer before with Chase and never had an issue.) Once the funds were put back on my Citibank account, Citibank deducted 585 dollars for the attempt to convert the money to pesos.
| 5
|
(account, negative)
(branch, negative)
(manager, negative)
(banker, neutral)
(wired transfer, negative)
(funds, negative)
(passport, negative)
(account, negative)
(transfer, negative)
(fees, negative)
|
Brandy
|
2.08.2017
|
Mount Ida, AR
|
regions_bank
| 1
|
My husband and I have used Regions Bank for the past 2 years. In Dec our account was hit by a China company for over 2300. Amazingly they issued the reimbursement for the 2300 but during that time we had several checks out and acquired overdraft fees of over $900. It is now Aug and we are still fighting with them. Each month has become a struggle trying to get our account back in good standings and keeping it there. Since Dec 2016 there has been an average of $600s worth of overdraft fees. They have charged an OD Fee along with return fees and each time it is on the day that our check deposits when everything hits at once. The fees are on our direct withdrawals set up for bills.
| 17
|
(account, negative)
(overdraft fees, negative)
(check deposits, negative)
(reimbursement, positive)
(wait times, neutral)
|
Steve
|
17.08.2017
|
North Augusta, SC
|
bofa
| 3
|
Moved from Wells Fargo to Bank of America 1/2017 because bill pay was tying up funds for over a week before payee received credit. BoA is better at 2 days. The main complaint is access to a real person. Online chat never available for account questions. E-mail answers so far appear that they do not read question, or wish to avoid e-responses. Poor customer service in this era of digital communication. Being disabled, an appointment at bank is not desired, but is obviously the direction the website pushes toward.
| null |
(bill pay, negative)
(wait times, positive)
(customer service, negative)
(online chat, negative)
(email, negative)
(website, neutral)
|
William
|
26.01.2019
|
Marianna, FL
|
wells_fargo
| 1
|
My original account was with US Bank which was purchased by WF. Every month they post my payment incorrectly. I learned the hard way to monitor my account after each payment. I call every month to have them correct their bad posting. They rarely make the correction. When they do it is usually wrong as well. Nobody knows what is going on at that place. I was told by one supervisor that they employee many illegal aliens and that others are of the lowest educational level in order to get the cheapest labor possible.
| 5
|
(account, negative)
(payment, negative)
(monitor, negative)
(correction, negative)
(employee, negative)
(labor, negative)
|
Edith
|
13.05.2019
|
Rockwood, TN
|
fifth_third
| 1
|
My RV loan was transferred from MB Financial to 5/3 Bank. When I tried to set up online banking, was told that I had to call their customer service number. Was on hold for 21+ minutes before speaking to someone, then told that they would have to transfer me to someone else to set up online banking. On hold for 23+ minutes after this and finally hung up. HORRIBLE CUSTOMER SERVICE!!! If I had a choice, I would not be doing business with Fifth Third Bank!
| 7
|
(RV loan, neutral)
(online banking, negative)
(customer service, negative)
(wait times, negative)
|
Sharletta
|
31.08.2021
|
Dayton, OH
|
huntington-bank
| 1
|
Huntington let someone or somebody take money out of my account with a card that work. The card was closed in April 2020 but the. Money was stolen. Aug 25 2021. Can't nobody tell me anything so I'm closing my account with them. My money is not safe with this bank. #BADBANKBUSINESS
| 27
|
(money, negative)
(account, negative)
(safe, negative)
|
Glenda
|
4.12.2018
|
Other
|
presidents_choice_financial_canada
| 1
|
This is just to add my voice to the others who are as appalled as I at the removal of functionality that all other institutions and credit cards that I use provide. I agree with the person who said that whoever approved this "upgrade" to the website should be fired. It appears that PC Financial is trying to win back the online banking customers that switched to Simplii when the split happened. Hint to management: You don't do that by pissing off your existing customers. Now you not only will not get my banking business, but you've lost my credit card business as well. I've been a PC Financial customer since almost the beginning. I'm feeling really sad to see what was a really good financial institution destroy itself. Really sad.
| 27
|
(credit card, negative)
(functionality, negative)
(upgrade, negative)
(website, negative)
(online banking, neutral)
(customers, negative)
(business, negative)
|
Willis
|
17.09.2019
|
Ball Ground, GA
|
suntrust_bank
| 1
|
I went to deposit $300 in the ex-wife account at SunTrust and was told I cannot. Who in their right mind refuses cash money? They are making doing business with them more and more difficult. I even have an account there but still they say no! I will close my account and take my business to a small bank or credit union. SunTrust you stink!!!
| 7
|
(deposit, negative)
(account, negative)
(service, negative)
|
Yaili
|
17.12.2019
|
Miami, FL
|
suntrust_bank
| 1
|
This is the worst bank ever! They love to put holds for an entire week whenever you deposit a check. I deposited my Christmas bonus yesterday with a teller and I was told I would have my funds available in 24 hours. Today I checked online and they put a hold until December 24. Seriously??? This is a Christmas bonus!!! I will close my account as soon as possible. This was a tremendous bad decision.
| 16
|
(holds, negative)
(funds, negative)
(account, negative)
|
Kimberly
|
14.04.2019
|
Racine, WI
|
fifth_third
| 1
|
This isn't the first situation I've had, but it's definitely the most frustrating so far. I use online banking ALL the time. I went to pay my bill, and a window popped up stating that date (of payment) was no longer available. Knowing this sometimes occurs when it's near the end of the business day, I chose the next day. 53rd took the 3600.00 payment out on BOTH days. It has taken me almost 3 weeks, 4 hours with Customer Service, 2 Supervisors, 5 lost calls during transfers where I had to start all over, and providing my information more than a dozen times and it's still not back in my account. Today I finally received the verification codes I was told I had to wait for via e-mail/deposit. Now the system will only allow me to transfer $2000 each day - plus it looks like they are charging me a transfer fee - to transfer my OWN money back into my account for an error made by their system. Money is still not back in my account.
| 3
|
(online banking, negative)
(payment, negative)
(Customer Service, negative)
(Supervisors, negative)
(calls, negative)
(information, negative)
(verification codes, neutral)
(transfer, negative)
(transfer fee, negative)
(money, negative)
|
Adam
|
1.02.2023
|
Melville, NY
|
merrick_bank
| 2
|
I lost my debit card 3 weeks ago, I called to get it replaced and it's still not here. Luckily I have other accounts and cards but otherwise this would be totally crippling to my ability to function on a daily basis, and up until now I've had 0 problems with your service. Can someone please tell me what is going on?
| null |
(debit card, negative)
(replacement, negative)
(accounts, positive)
(service, positive)
|
Thomas
|
17.02.2018
|
Charleston, WV
|
world-financial-network-national-bank
| 5
|
You see a lot of people giving them 1 or 2 stars, I myself have a lot of Comenity Bank cards, and 2 yrs ago my score was 513 and out of all the banks they gave me chance and since then I always paid good and now my score is 700. If it wasn't for them giving me a chance I prob be still stuck trying to improve my score. Now I have 2 Amex and Discover, Amazon and Wal-Mart and many others, so thank you Comenity for giving chances when many said no.
| 15
|
(credit card, positive)
(score, positive)
(chance, positive)
(paid, positive)
|
Greg
|
17.06.2018
|
Jersey City, NJ
|
world-financial-network-national-bank
| 1
|
Recently I just received notification my Big Lots credit card as well as my Modell's credit card has had the credit limits decreased. When I called them they told me I would receive a letter in the mail and it said that my limit was decreased based on my credit score dropping significantly to 589 on May 18th of this year. I in order to see if it was the truth I check my credit score but my other credit cards and they were absolutely wrong. I do not understand where they got this incorrect information when I was just approved credit card by Chase Bank. I checked my credit score on multiple places and my score was not even where they said it was. It was much much higher now. They want me to prove it and write them a letter. They say I cannot speak with anyone at risk management at Comenity. I am gathering the information and sending what they asked.
| 8
|
(credit card, negative)
(credit limit, negative)
(credit score, negative)
(risk management, negative)
|
fah
|
23.07.2022
|
Sterling, VA
|
citibank
| 1
|
Poor service, bad experience, basically smoke and mirrors. They entice you to open an account with a proposed bonus for a deposit but when time comes to pay the bonus they will make all kinds of excuses to not pay the bonus. Basically false advertising. Useless call center. No one speaks English so impossible to communicate and they do not provide any service anyway. As for other business services that were requested and you are told someone will call you back from so and so department and no CALL BACK! Just wondering why would anyone want to bank with a bank that is just a name with NO SERVICE!! DISAPPOINTED IS AN UNDERSTATEMENT. Do not waste your time with this bank. There are other banks out there.
| 10
|
(service, negative)
(wait time, negative)
(call center, negative)
|
Roger
|
29.10.2019
|
Mount Vernon, IN
|
fifth_third
| 1
|
5/3 added late fees, interest charges and overdraft fees to a charge card which had been closed. They would not respond to a BBB complaint or one with CFPB. My communications with them to resolve this matter where handled with confusing and conflicting information. 5/3 intentionally tried to confuse the matter. I do not recommend them for any banking needs.
| 10
|
(late fees, negative)
(interest charges, negative)
(overdraft fees, negative)
(charge card, negative)
(BBB complaint, negative)
(CFPB complaint, negative)
(communications, negative)
(confusing matter, negative)
|
Dan
|
30.04.2020
|
Euless, TX
|
comerica_bank
| 1
|
Summary: In order to complete repairs on my home, I applied for a Home Equity Line of Credit from Comerica Bank. This was during the COVID-19 emergency. During this process, documentation requests were redundant and changed several times. After meeting the onerous documentation demands and completing the process, I was told that the loan was approved but would not be funded until I return to work, even though this was not an unsecured loan like a credit card. My business is closed because of guidelines from the Governor of Texas. Never was I told that would be a requirement for the loan, even though there is no doubt that I will be returning to work (I own the business). Again, this last requirement was never revealed to me until after completing the arduous process. I recommend you go some where else for a HELOC.
| 18
|
( , negative)
(: , negative)
(positive, negative)
(loan, negative)
(positive, , positive)
(:, positive)
(loan, negative)
( negative, positive)
|
Gary
|
8.04.2022
|
São Francisco Do Sul, Other
|
citizens_bank_ri
| 1
|
I reside outside of the US and I relied on monthly wire transfers to my foreign bank. Due to streamlining operations, my account was turned over to CITIZENS BANK. First impressions are important. My first interaction with CITIZENS BANK was a phone call to get some info on how they handled international wire transfs. I was greeted by a yelling man chastising me for repeated phone calls. (I guess they have a quota) I took the high road and explained I was being proactive and looking to find out about wire transfers. She asked if I had an account number. (I did not since the bank sale was still in transition). Their operator told me to call back when I had an account....not a great start.
| 11
|
(wire transfers, neutral)
(phone call, negative)
(operator, negative)
|
Barry
|
23.04.2020
|
Hawthorne, NJ
|
chase_bank
| 1
|
We Provided all info needed they said we did not 21 days later while other banks call their customers and get the correct info! They are horrible people who give Money to friends and Big Clients. I opened this Business over 18 months ago after 33 years of working for someone. I cannot collect unemployment in NJ, It is a disgrace I am only asking for what I need not like Harvard, Ruth Chris, People with deep pockets. I have given my heart and soul to my employees and Chase Spits on You! Shame on You Chase Bank!!!!
| 17
|
(deposits, negative)
(customers, negative)
(business, neutral)
( , negative)
(unemployment, negative)
(chase, negative)
|
Yasani
|
2.12.2020
|
Roswell, GA
|
ally_bank
| 1
|
My account was deferred by my auto policy, Ally Financial, for being laid off from my job in March due to the Pandemic. When I started working again and paying my acct, and saw that there were finance charges being accumulated. On 09/10/2020 I had contacted my auto company, Ally financial, to discuss these finance charges being accumulated and the representative I spoke with told me to keep paying my acct on time and once I make my last payment the finance charges should come off. On 11/20/2020 I spoke with a supervisor named Adrian, Ref# **, and was told by the representative someone had given me misguided information. That he sent my case to the department of higher management for the consumer service team and to allow 1-2 business days and I have yet to hear from someone unless you call.
| 7
|
(account, negative)
(finance charges, negative)
(representative, neutral)
(payment, neutral)
(supervisor, neutral)
(misguided information, negative)
(higher management, neutral)
(consumer service team, neutral)
(response time, negative)
|
Sonya
|
13.10.2018
|
Charlotte, NC
|
merrick_bank
| 1
|
This is not a good company. I received a application in the mail from Merrick Bank saying I was pre-approved for a credit card. They had already seen my credit and made decision to send me an application. I was not approved online. I thought this was STUPID because who sends a pre-approved application and not approve the person with the certificate pre-approved information. Does not make any sense to me. I called customer service and she didn't know anything. She gave me the address Merrick bank credit card or call back on Monday. She sounded like she was a new customer service rep.
| 22
|
(credit card, negative)
(pre-approved, negative)
(application, negative)
(customer service, negative)
(approval, negative)
|
Michael
|
22.07.2019
|
Charles Town, WV
|
wells_fargo
| 1
|
I went to a branch in Winchester VA to cash a check from Prudential Life Insurance because my bank wanted to hold the check for 9 business days because it was over 5000 dollars. I just couldn't wait that long because my mother's funeral wiped me out. I borrowed off of everyone I could to pay so when I finally could pay off all my debts I informed everyone. My landlord, credit cards, family and friends.
| 3
|
(branch, negative)
(wait times, negative)
(check, neutral)
(debts, positive)
|
Jake
|
18.10.2019
|
Anmore, BC
|
royal_bank
| 1
|
If you are looking for a bank that is going to tend to your needs from a service standpoint, RBC is not the bank for you. I have had constant issues as a finance manager for the company I work for and as a business owner. I can count several times where RBC service reps have ignored calls and emails which have led to difficulties in operating my own business and the business I work for. It always seems that when you are in need of assistance they are never around. Two representatives that come to mind are Tiffany ** from RBC Port Moody and Div **. Both of them were terrible at getting back to me and they both missed and cancelled meetings that were scheduled. This bank does not care about your time or business.
| 10
|
(service, negative)
(representatives, negative)
(calls, negative)
(emails, negative)
(meetings, negative)
(time, negative)
(business, negative)
|
Tom
|
19.02.2018
|
Charlotte, NC
|
bofa
| 1
|
A transaction was made from Bank of America account to another financial institution charge card payment. Payment showed posted from account, yet was being held from being paid still 13 days later. Efforts were made to correct this, transaction was redone by way of three way call between banks and us, 9 days later still not cleared. We've gone to bank, B of A says, "Oh wait, it'll cleared." While we're there an older couple complained of 2 checks posting but not cleared yet 12 days later for medical services they're responsible for. My assumption is that what Bank of America is doing is criminal, holding money somewhere while they gain interest and customers credit is jeopardized. DO NOT USE BANK OF AMERICA... EVER.
| 7
|
(transaction, negative)
(charge card, neutral)
(payment, negative)
(wait times, negative)
(customer service, negative)
(checks, negative)
(interest, negative)
(credit, negative)
|
Astolfo
|
30.04.2018
|
Phoenix, AZ
|
merrick_bank
| 5
|
I tried Merrick Bank in an effort to better my credit as it had been damaged when I lost a home to foreclosure back in 2010 during the recession period. It was difficult to get any type of credit and Merrick Bank offered me a small line of credit to help me rebuild my credit score. Part of their plan was to increase my line of credit after six months of on-time payments. I made sure my payments were made on time and right about the sixth month they increased my line of credit without me having to ask for a review. A couple of competitors also offered the same but failed to review my performance. When I called to ask, they said they didn't do that and I could request a line increase with a fee. I was very disappointed by this and really praise Merrick Bank for their commitment to honesty, transparency, and for doing exactly what they said they'd do. Keep up the great work!
| 13
|
(credit, positive)
(line of credit, positive)
(credit score, positive)
(on-time payments, positive)
(competitors, negative)
(line increase, negative)
(honesty, positive)
(transparency, positive)
|
Karen
|
23.12.2020
|
Bakersfield, CA
|
navy_federal
| 1
|
Absolutely horrible experience. We trusted NFCU as we would trust our own military. In other words, we expected honesty, reliability, and for them to honor their word. We begin our refinance in September 2020, got approved, and submitted all requested documents via Home Squad (online). For weeks we sat in limbo with the message on the site remaining the same - our loan was “in review” and if anything else was needed, we would be notified. I reached out to our processor for updates via phone and email now and then, but remained in a holding pattern.
| 24
|
(experience, negative)
(trust, negative)
(honesty, negative)
(reliability, negative)
(loan, negative)
(documents, neutral)
(site, negative)
(processor, negative)
(updates, negative)
|
Chelene
|
23.06.2017
|
Henrico, VA
|
suntrust_bank
| 1
|
Fake checks were deposited in my child's account by other teenagers that also took my monies. Suntrust won't return my money or the fees. I have been dealing with them for a number of years. I am very disappointed in their service. My mother opened up my account when I was 18 now I'm 56. I started my son's account when he turned 4. This is the thanks I get for long banking with them.
| 11
|
(checks, negative)
(account, negative)
(service, negative)
(fees, negative)
|
Casey
|
25.10.2018
|
Chillicothe, OH
|
huntington-bank
| 1
|
I’ll keep this short. Much better options. They closed my account for the dumbest reason I’ve ever heard. My ex is a risk. We split a year ago and got separate accounts. Mine's fine. Never an issue. Hers was closed. Lol. She never changed her address so we share the address still. Hmm. No thanks. What a joke. Rude ** people too. I took their pen and she said I was stealing. I told her to sue me.
| 9
|
(account, negative)
(Closing, negative)
(options, positive)
(wait times, neutral)
(people, negative)
|
Emily
|
9.05.2018
|
La Vergne, TN
|
bofa
| 1
|
I have been a Bank of America customer since 2011. I recently moved out of state and opened up a private checking account that linked with my joint checking and savings account I have with my boyfriend-now ex boyfriend. I transferred money from our savings as we privately discussed on April 23rd, a hold was placed on my account the following day claiming it was fraud. I called a representative and they told me the issue would be resolved within 10 business days. Which would have been May 8th. I have spoken with over 15 employees at this bank including going down to a branch twice, customer service, an investigator that treated me like a criminal, as well as their fraud department. Every single time a different answer.
| 9
|
(private checking account, neutral)
(joint checking, neutral)
(savings account, neutral)
(money transfer, negative)
(fraud hold, negative)
(customer service, negative)
(investigator, negative)
(fraud department, negative)
|
Rebecca
|
16.07.2018
|
Fort Smith, AR
|
regions_bank
| 2
|
I set up my account maybe 4-5 years ago when I got my first full time summer job. I only chose this bank because they had one in my home state and also where I went to college. The first couple years it was nice banking with them and there was no hassle because I didn't do anything with them (i.e. bill pay, ATM withdrawals, transfers etc).
| 8
|
(account, neutral)
(bank, neutral)
(job, neutral)
(state, neutral)
(college, neutral)
(banking, positive)
(bill pay, negative)
(ATM withdrawals, negative)
(transfers, negative)
|
Lisa
|
9.11.2018
|
Okatie, SC
|
bofa
| 1
|
My bill pays scheduled on the first - there can be small variances based on the day of the week - however in November. All of my bills scheduled for the first ended up clearing on the 8th - I should have been checking my account. However I thought the bills cleared in the first few days. So I went overdrawn by an amount under $10 and charged a $35 fee. This appears deliberate and predatory in my opinion. If it is happening to me it probably is happening to others as well. No too pleased.
| 8
|
(bills, neutral)
(account, negative)
(overdrawn, negative)
(fee, negative)
( banking_aspects_sentiment: , negative)
(fee, negative)
(process, negative)
|
Larissa
|
19.09.2022
|
Mineral Wells, WV
|
merrick_bank
| 1
|
Was told my order would be rushed and it didn't get rushed and I wasn't told about it. Second time the card supposedly shipped and didn't. Not happy about this at all. Plus, I was misinformed a couple times as well.
| null |
(order, negative)
(shipping, negative)
(information, negative)
|
Annette
|
12.11.2019
|
Milwaukee, WI
|
ing-direct
| 1
|
I have been trying to access my 401K account through the Voya online website and I kept getting an error message. I called November 4, 2019 and spoke to a rep named Keith who said my date of birth did not match what they had in their system. He told me to fax over my driver's license and it would take up to 2 business days to update in their system. I called Voya November 6 to make sure they received my fax, which I have the fax confirmation in case they said no, and the rep said they received it and it was STILL in process. All I need is my retirement statement. So I called November 8 and asked to speak to a manager. Rondrell whom answered stated she was a manager. Rondrell tells me she sees notes in their computer of my date of birth issue. Then Rondrell tells me she will send me a PIN by overnighter with UPS and someone had to sign for this delivery on November 12, 2019, 8am to 5pm.
| 21
|
(401K account, negative)
(online website, negative)
(error message, negative)
(rep, neutral)
(date of birth, negative)
(fax, negative)
(business days, negative)
(manager, neutral)
(PINization, negative)
(PIN, neutral)
(delivery, negative)
|
Denise
|
15.04.2023
|
Kissimmee, FL
|
world-financial-network-national-bank
| 1
|
This company Comenity Bank/Bread Financial is a complete JOKE! They report completely wrong information, claim that you owe money that you don’t owe, and than then turn it over on to your credit report! then sell it to a JUNK DEBT collector! Double dipping! They grasp for straws because they’re so desperate! We are talking $200! That’s a desperate company! I have CLOSED several accounts with them! including this account! NEVER, EVER again will I do business with these fools! NEVER!!!!
| 9
|
(deposits, negative)
(credit report, negative)
(debt collector, negative)
(accounts, negative)
( banking_aspect, negative)
(accounts, negative)
(business, negative)
|
Linda
|
24.06.2017
|
Wall, NJ
|
world-financial-network-national-bank
| 1
|
It seems like every store you get a credit card with, has this bank. I had Boscov's before for Christmas and all was good. Then in May I received a notice from Comenity Bank that they were replacing the agreement I had with Boscov's with a new agreement. A daily balance and calculate interest charges on your amount owed. My God if I pay on my bill almost half goes to interest. So if I pay 50.00 then 18.00 or more goes to their interest, this should be against the law. At this rate you'll never get it paid off. So now I want to pay off all the cards I have with this bank. Stein Mart has this bank also. This makes people not want to have any credit cards at all.
| 6
|
(credit card, negative)
(negative, negative)
(credit card, negative)
(interest, negative)
(agreement, negative)
(agreement, negative)
(bill, negative)
(law, negative)
(pay off, negative)
|
Stacey
|
31.01.2019
|
Pala, CA
|
usaa_banking
| 1
|
I have had both a checking and savings account for a few years. I have never once been able to access either account. Both always say unavailable. The only option available to me is to add money. I've tried calling several times and never receive a callback. I tried their chat on the website and am referred back to the call center. All I want to do is close the accounts since they have proven that they are incompetent. I need to access my money to pay bills but since I can't do that, I want my money back! This is no way to treat any person, much less a VET!
| 17
|
(checking account, negative)
(savings account, negative)
(access, negative)
(add money, neutral)
(call center, negative)
(chat, negative)
(close accounts, negative)
(access money, negative)
(pay bills, negative)
|
David
|
10.03.2023
|
New Philadelphia, OH
|
chase_bank
| 1
|
I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals.
| 5
|
(savings account, neutral)
(account validity, negative)
(account closure, negative)
(monthly fee, negative)
(discrimination, negative)
|
Crystal
|
27.02.2023
|
Ludowici, GA
|
suntrust_bank
| 1
|
I opened an account online and immediately received 2 emails. I had a promotional code which was accepted and I received another 2 emails confirming so about a week later. I set up my direct deposit at work and set up bills to be paid from the account. I received a notice from my payroll department advising the direct deposit was returned. I wasted 2 hours (mostly on hold) with Truist trying to understand what happened. Turns out they closed the account but they could not provide an actual reason. Cited that they can close an account at anytime without reason per whatever regulation. Sounds to me like Truist just doesn’t want to make good on their $400 promotion. Hook and bait? Funny how the promotion available now is only $200… looks like I was inadvertently saved from starting business with yet another a shady bank!
| 7
|
(account, negative)
(emails, neutral)
(direct deposit, negative)
(bills, neutral)
(payroll department, negative)
(wait times, negative)
(Truist, negative)
(promotion, negative)
|
Clyde
|
20.04.2018
|
Savannah, GA
|
wells_fargo
| 1
|
I entered the Savannah Georgia Branch of Wells Fargo on Abercorn St and Magnolia Ave just to change my ATM card pin. Was told that branches don't change pins anymore if I didn't know my current pin. They said to call the 800 number on my card, which I did and was told the branches can change it to go back inside and give my phone to customer service. I complied and customer service told online banker as of February 2018 branches no longer change pins. Online suggested I file a complaint. When I did so branch manager accused me of kicking a desk and slamming the Hydraulic door. I'm really upset about this discriminatory behavior and will take this to the highest level of satisfaction.
| 13
|
(branch, negative)
(process, negative)
(customer service, negative)
(complaint, negative)
(branch manager, negative)
|
Jack
|
4.08.2019
|
Gilbert, AZ
|
discover-bank
| 5
|
I became interested after being sent a promotional letter offering $500 to deposit $15,000 and leaving it in the account for no less than one year. Along with the incentive of $500, the interest offered was 2.10% which has gone up since then. That is over 10 times more than a savings account and is doing better than a few of my long term investments. Discover is very reputable and their communications and customer service is great.
| 2
|
(promotional letter, positive)
(deposit, positive)
(interest, positive)
(credit limit, negative)
(savings account, neutral)
(investments, positive)
(communications, positive)
(customer service, positive)
|
Jeff
|
4.05.2019
|
Lubbock, TX
|
us_bank
| 1
|
I had an auto loan with US Bank that I had for 2+ years. Setup auto pay, meet all of my obligations. Was in a situation where I could payoff before end of loan, wanted to do that and use the vehicle in another transaction. Started by calling and taking at least 5 minutes of phone prompts/navigation to get to a human to ask the appropriate questions about process to submit payment online/phone, get lien release. You can't make such payoff payment online, you can USPS mail or talk to a person (see above about how difficult that is). Was told I can make payment, but it would take 3 weeks for lien release - I explained that doesn't do me any good as I need to include the vehicle in a transaction in 3-5 days. Was told that was how they do it and not offered any help. I moved funds overnight to cover payoff.
| 7
|
(auto loan, neutral)
(auto pay, positive)
(phone prompts, negative)
(lien release, negative)
(payment process, negative)
(customer service, negative)
|
Wendi
|
25.10.2019
|
Cape Coral, FL
|
bbt_bank
| 1
|
I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here.
| 14
|
(customer care, negative)
(withdraw, negative)
(payment, negative)
(account, negative)
|
Mike
|
31.05.2018
|
Arlington, TX
|
merrick_bank
| 5
|
I am very satisfied with Merrick Bank and the service they provide me. They value their customers and reciprocate my responsible handling of the account they have availed to me. Thank you very much for the financial flexibility you have given me.
| 10
|
(service, positive)
(customers, positive)
(account, positive)
(financial flexibility, positive)
|
Debi
|
8.08.2019
|
Newark, CA
|
ally_bank
| 5
|
The customer service is great. I was able to chat with someone online and they helped to walk me thru the steps of an IRA transfer. The interest rate is a little bit higher than most financial institutions. Ally Bank offers a wide variety of accounts. As the years have gone on I started with a savings and now have a credit card, CD and rolled over my IRA.
| 2
|
(customer service, positive)
(chat, positive)
(IRA transfer, positive)
(interest rate, positive)
(accounts, positive)
(savings, neutral)
(credit card, neutral)
(CD, neutral)
(IRA, neutral)
|
Brianna
|
21.02.2019
|
Killeen, TX
|
navy_federal
| 1
|
They stole almost $300 from my savings account and refuse to acknowledge it. They are thieves of the worst kind and I wouldn’t recommend anyone to bank with them. The customer service is terrible. Expect to be swindled.
| 11
|
(savings account, negative)
(customer service, negative)
|
Taisha
|
7.03.2020
|
Stamford, CT
|
citizens_bank_ri
| 1
|
I just had the most unheard experience with Citizens Bank. I applied for a personal loan. I got approved after providing them with everything they asked for and signed promissory note. I logged into their site the next day and to my surprise the loan that was already approved was GONE. I called customer service and to my surprise I was informed due to their "Final" review where they weren't able to verify something (they refused to tell me what they couldn't verify) it was declined. Very unprofessional to approve someone, make them sign a promissory note and not even call them the next day to inform them that they changed their minds? It all seems very suspicious to me, almost like they wanted all my personal information including access to my bank accounts so they can "direct deposit" the funds. Very unprofessional! Stay away and save yourself the aggravation.
| 15
|
(loan, negative)
|
Fera
|
27.05.2020
|
Chantilly, VA
|
navy_federal
| 1
|
Do not go to NFCU for mortgage loans!!! They advertise rate match but no one goes out of their way to get the rate matched! They use all sorts of excuses to explain why they failed as if they don't want your business. Go to Prosperity Mortgage instead, you will be glad you did!!!
| 49
|
(mortgage loans, negative)
(rates, negative)
(excuses, negative)
(business, negative)
|
Ana
|
28.10.2019
|
Saint Louis, MO
|
citibank
| 1
|
Horrible, horrible customer service. I have been a customer of Citibank for over 20 years. There was a fraudulent charge in my account, along with a foreign transaction fee for a PAST trip overseas of ONE day. This 3 separate charges totals over $1,315. I have auto payment directly taken from my checking account for all balances to be paid in full every month. Disputing these is like pulling teeth. I have spoken to 6 different person in 4 different departments. Each time they assured me I'm talking to the right person, then later said that I'm in the wrong department, or told there was never a dispute filed. Funny, so it just went poof? What did I waste my time on? Each call costs me between 20-40 minutes. I still don't know if they will deduct this $1,315 from my account in a week when autopay kicks in. The investigation will take up to 2 billing cycles, while the other department said that it will not be billed.
| 8
|
(customer service, negative)
(fraudulent charge, negative)
(foreign transaction fee, negative)
(dispute process, negative)
(wait times, negative)
(autopay, neutral)
|
Dorothy
|
7.01.2017
|
Henderson, NV
|
chase_bank
| 1
|
In a recent survey, 56 percent of Americans said they have less than $1,000 in their checking and savings accounts combined, Forbes reports. Nearly a quarter (24.8 percent) have less than $100 to their name. That being said, I think it absolutely horrific that the Chase customer is charged an overdraft fee when in fact a direct deposit has cleared PRIOR to a check being presented. I am aware of the whole vague CHASE "SPIEL" as to why it's okay for Chase charge overdraft fees when the money is available, as follows: West Coast Time is different than East Coast Time - re:CHASE end of day. The order in which items are presented to the Chase Customer's account is not the reflective in real time as to what CHASE Representative says is real time posting. This has happened to me so many times that I can't give an accurate number.
| 10
|
(checking account, negative)
(savings account, negative)
(overdraft fee, negative)
(credit limit, negative)
|
Mildred
|
8.05.2017
|
Douglasville, GA
|
credit_one
| 1
|
I have had this card for over 7 years and I am still paying for it. I try to pay a little more than the minimum but with all the fees they charge my account never seems to go down. Not to mention the fact that if you pay after 8 p.m. on your due date they charge you a $35 late fee. I work during the day and sometimes can't log on until later in the day but if I pay it on the due date what difference does it make if it is after 8. The day does not end until midnight. I am going to pay this card off and tell them to kick rocks. And forget about calling their customer service/no service line. You can never speak to anyone in the U.S. and the language barrier is ridiculous. THEY ARE THE WORST EVER!!!
| 23
|
(card, negative)
(fees, negative)
(account, negative)
(late fee, negative)
(due date, negative)
(customer service, negative)
(language barrier, negative)
|
Michael
|
20.06.2021
|
Savannah, GA
|
armed_forces_bank
| 1
|
I started with AF Bank in 2001 and from 2001 until probably 2010 I was pretty satisfied with AF Bank. My satisfaction with this bank occurred from 2010 until 2021. Over a 24 year Army career, including many years overseas, we never had any problems with our checking account and I was always able to speak with a polite and knowledgeable customer service rep but that changed! Looking back on my 2 decade long experience I would say that the culture of the bank changed. I no longer believe that this bank is looking out for the "Armed Forces" and that they are more interested in charging fees.
| 4
|
(checking account, positive)
(customer servicerepresent, positive)
(fees, negative)
(culture, negative)
(fees, negative)
|
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